Terms and conditions

Privacy protection and collection of personal data
Adranos j.d.o.o. agrees to protect customers personal data in a way that we collect only the necessary, basic information about customers that are necessary to fulfill our obligations to inform customers about the way we collect information and regularly give customers a choice about how their data, including the ability to decision whether or not to have their name removed from lists used for marketing campaigns. 
All information is strictly confidential and available only to those employees who need such information to perform their job. All of our employees and business partners are responsible for respecting the policy .

Conditions of Use
These conditions are determined by the ordering, payment, delivery and product complaints that are offered on this site . Website adranos.hr can be used for your personal use at no charge for use, according to the following terms and conditions. Seller is Adranos j.d.o.o., a customer is a visitor of this site, which fill the electronic order/inquiry and send it to the seller.

Customer order a product or products via electronic contact form. Buyer is any person who ordered at least one product, fill in the required information and submit your order/inquiry. All prices are expressed in Euros (EUR), including VAT. After receiving your order/inquiry, we will send you offer for payment.

Direct Bank Transfer – Offer (with or without VAT – need the VAT ID on export) for ordered items and delivery costs, we will send by e-mail in the shortest possible time. Offer will contain all the information necessary for the bank transfer. On this way ordered and paid goods, we will send immediately after received payment.

Ordered products are packaged in such a way that the usual manipulations will not damage them. During delivery, the buyer is obliged to check the status of shipments and in the event of any damage to complain immediately. Seller disclaims all liability in respect of defects that can occur during shipping. If the buyer does not receive the goods within the expected time, the buyer has the right to notify the seller in order to take action to find items or to send a replacement shipment. If the customer refuses to receive ordered goods, the seller has the right to seek compensation from the customer for all costs related to the delivery.

Seller agrees to deliver a product that is technically correct and fits the description of the products listed on adranos.hr. Customer can not complain if picture illustrating the product on the website, does not have the actual appearance of the product. In case of technical failure, seller assumes full responsibility if complaints within the warranty period of the product, with original receipt as a proof. After his report for technical malfunction, purchaser shall mail and return technically defective product. The vendor will check technical defect and in legal period send to customer a replacement product, at no charge. In that case the buyer is not entitled to a refund, only product replacement. Seller is not responsible for any damage and other liabilities that are in the domain of deliverer.

Services offered at adranos.hr internet site do not include the costs incurred by using computer equipment and services to access our site. Adranos j.d.o.o. is not responsible for the cost of phone, internet traffic, or any other expenses that may occur. Although Adranos j.d.o.o. strives to provide the best possible service offerings, Adranos j.d.o.o. can not guarantee that the services will suit your needs. Adranos j.d.o.o. also can not guarantee that the service will be error-free. If there is an error, please report it to the e-mail info@adranos.hr, and we will remove it as quickly as possible.

Adranos j.d.o.o.
Jagode Truhelke 12
10000 Zagreb
company VAT number: HR97529039157
email: info@adranos.hr